Something is wrong here Chris and Jonell talk about every retailer’s favorite part about the business, RETURNS. They discuss how annoying and share their personal feelings about the unsung heroes of a retail store, the retail desk clerks. Chris explains why you should always check the paint … [Read more...]
The Session Where They Talk About Returns and Exchanges
The Session Where They Talk About Communication Issues
Excuse me!? In this session Jonell and Chris dive in to the topic of communication. They discuss breakdowns and how they could be fixed. Chris tells Jonell’s favorite communication story about Customer Appreciation. Why is it so hard for people that work in the same building to get messages to … [Read more...]
The Session Where They Talk About “I’m on Break”
"BACK IN 10 MINUTES" Break time is holy In this session Jonell and Chris talk about the frustrations with the lack of respect for break time. They talk about how important it is let people recharge for that 30 minutes to an hour. They question why customers feel it’s appropriate to try to talk … [Read more...]
The Session Where They Talk About Personal Space
Excuse me, you're in my bubble In this session Jonell and Chris talk about personal space and the people that invade it. Jonell shares some great stories of personal space invasions that are too wild to believe. Chris ends the session with an even more unbelievable story that you must hear to … [Read more...]
The Session Where They Talk About Coming In At Closing Time
When you want to go home but... This session Jonell and Chris talk about the annoying habit some people have of coming in right before the store closes. We all now that person that has no respect for retail employees and their personal time. They talk about how retail employees really feel when … [Read more...]
The Session Where They Talk About Thieves
Shoplifting in Retail In this session Jonell and Chris dive into the topic thieves. They talk about how much they hate them and share stories about their personal experiences with theft. Join us for this episode of Retail Therapy & Stuff! About the show: Facebook and … [Read more...]
Session 3 – The One Where They Talk About: Cell Phone Etiquette
Put your phone down for this episode of Retail Therapy & Stuff! On this episode of Retail Therapy & Stuff... Jonell and Chris talk about cell phone etiquette and how annoying it is to have someone on the phone while they try to talk to you. Chris gives his theory on why … [Read more...]
Session 2 – The One Where They Talk About: Hygiene
It's the "scratch and sniff" episode of Retail Therapy & Stuff! On this episode of Retail Therapy & Stuff... Jonell and Chris are back with their second therapy session to discuss personal hygiene. Bad breath, cigarettes, marijuana, body odor...they touch on it all. We learn about … [Read more...]
The Customer That Crapped All Over!
Jonell and Chris bring you the debut episode of Retail Therapy & Stuff! This episode is the inaugural session of Retail Therapy & Stuff...Jonell and Chris introduce themselves and share some stories about their initial experiences in retail. Jonell starts the show on topic and Chris … [Read more...]
